Last Updated: 1st November, 2023

1. Introduction

Welcome to Smart Upgrades. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in connection with our energy-efficient upgrades and services.

2. Information We Collect

We collect information that you provide directly to us. This may include:

• Personal details: Name, address, contact information.
• Property information: Details about your property relevant to energy upgrades.
• Energy usage: Information about your current energy consumption and needs.

3. How We Use Your Information

Your information is used for the following purposes:

• To contact you regarding your interest in energy-efficient upgrades.
• To provide and improve our services.
• To comply with legal obligations under the VEU program.

4. Information Sharing and Disclosure

We may share your information with:

• VEU program administrators for compliance and reporting.
• Contractors or service providers who assist us in providing energy upgrades.
• Law enforcement or government agencies if required by law.

We do not sell or rent personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Access to Your Information

You have the right to access and correct your personal information that we hold.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website.

8. Contact Us

If you have any questions about this privacy policy or our treatment of your personal information, please contact us at [email protected]